Refund policy

1. Return Eligibility

  • The product must be returned within 30 days of delivery.
  • The item must be in new, unused condition, with all original packaging, accessories, and user manuals included.
  • A valid proof of purchase (order confirmation or receipt) is required.
  • Products that are damaged, used, or missing accessories may not be eligible for a full refund.

2. Non-Returnable Items

  • Products that have been mounted, installed, or used.
  • Final sale, clearance, or open-box items.
  • Products that show physical damage caused by misuse, accidents, or improper handling.
  • Any product returned without original packaging or missing accessories (remote, power cord, stand, etc.).

3. Return Process

1.    Request a Return Authorization

2.    Receive Return Instructions

    • We will provide a Return Authorization (RA) number and shipping instructions if your return is approved.

3.    Ship the Product Back

    • Securely repackage the product in its original packaging.
    • We will provide a shipping label to return the product.
    • The cost of the return shipping label will be deducted from the total refund, unless the item was defective or damaged upon arrival.

4. Refunds & Processing Time

  • Refunds will be issued within 10 business days after we receive and inspect the product.
  • Refunds will be processed to the original payment method.
  • Restocking Fee: A minimum 25% restocking fee may apply to opened or non-defective products.

5. Damaged or Defective TVs

  • If your purchase arrives damaged or defective, please contact us within 7 days of delivery.
  • We will arrange for a replacement, repair, or full refund at no additional cost.
  • Any claims for damaged items must include photos of the product and packaging.

6. Exchanges

  • Exchanges are only available for defective products.
  • If you would like a different model, please return the product and place a new order.